Return Policy
Return Policy
A) Damaged Package Upon Delivery
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Our products are carefully packed to protect your new furniture. However, if the package arrives damaged (e.g., dented, open, or crushed), report the issue to the delivery person and immediately email support@bhd-imports.com with a description and clear photos of the box.
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⚠️ Do not open the damaged package before our evaluation — doing so may void your warranty. We will inform you if it is safe to proceed with opening.
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If we authorize an exchange, a replacement box will be shipped, and the original will be collected.
B) Return of Unopened Package
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You may return an unopened product by contacting support@bhd-imports.com. Please note that a 20% restocking fee and return shipping costs will apply.
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This return policy applies only to exclusive BHD Imports collections, and does not apply to third-party items.
C) Manufacturer Defect
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Claims for manufacturing defects must be filed within 5 days of receiving your order. Claims submitted after this period will not be accepted.
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To open a claim, email support@bhd-imports.com with a description of the issue, clear photos showing the defect, and a copy of your invoice.
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BHD Imports will evaluate the case and determine whether to replace the entire item or send a replacement part.
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Please retain all original packaging to qualify for replacement or return.
D) Incorrect Item Received
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If you received an item different from what you ordered, contact us at support@bhd-imports.com to initiate a return or exchange.
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If you decide to keep the item received, let us know — we’ll still send your originally ordered item and include a special offer as appreciation.