Return Policy
Return Policy
A) Received a Damage Box
- We do a very well protected package to your brand new furniture. But, if the package arrives damaged (dented, open boxes, crushed, etc.), note it to the delivery person and immediately send an e-mail to support@bhd-imports.com informing what happened and add some pictures of the box for our evaluation.
- Please, Do NOT OPEN delivered damaged boxes before our Evaluation. Otherwise, you will lose our warranty. We will inform you if it is secure to open your product.
- If we decide to exchange your product, we will send you a new box and will collect the first one.
B) Return of an unopened Box
- You can return an unopened product contacting support@bhd-imports.com, but this procedure will involve restocking fees(20%) and shipping costs.
- These procedures are only applicable over BHD Imports exclusive collections, It does not apply to third-party products.
C) Manufacturer Defect
- Any claim for defective merchandise must be open within 5 days from the date of receiving the order. After 5 days, there is no service agreement.
- To open a claim, contact us by e-mail at support@bhd-imports.com and informative details about your issue. It is required to send pictures clearly showing the defect or damage and the copy of your invoice.
- BHD Imports will determine what are the causes and will decide if will replace the full item or only will send a spare part to be replaced.
- You have to keep all packing materials to be eligible for a replacement/return.
D) Mistake Delivery
- If you receive a different item of what you have purchased, please contact us by e-mail at support@bhd-imports.com and fill for a return/exchange.
- But, if you liked the item delivered and want to keep it, just let us know and we will send the item originally ordered with a special offer.
Return Policy - Accent Pieces
- BHD only accept returns of Accent pieces like pillows, throws and mats if the merchandise has a manufacturing defects. Otherwise the it is a final sale.