Warranty
Warranty Policy
At The Beach House Design, we stand behind the quality of our furniture. Please review the details of our limited warranty below.
Coverage Duration
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Our general manufacturer warranty is valid for 90 days from the date you receive your order.
What Is Covered
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The warranty covers manufacturer defects only.
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If your product shows signs of a manufacturing issue within the 90-day period, please contact support@bhd-imports.com with a description and photos of the issue. Our team will evaluate the case and respond with the appropriate solution.
What Is Not Covered
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Natural characteristics of wood such as color variation, grain differences, minor warping, small cracks, and knots. These are normal and not considered defects.
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Damage caused by improper use, including but not limited to:
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Using indoor items outdoors or exposing them to direct sunlight, rain, or extreme temperatures.
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Damage from water, fire, beverages, strong cleaning agents, or misuse.
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Exposure to weather elements that exceeds what the product is intended for.
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Cushions and fabric covers are not covered under warranty, as they may be damaged by improper use or lack of care.
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Cosmetic issues such as scratches, stains, heat or water marks, ink, marker, and shrinkage are not considered manufacturing defects.
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Damage from:
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Negligence
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Overweight use
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Alteration or modification of the item
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Use in commercial or institutional environments
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Any purpose other than the product’s intended use
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Important Notes
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Product appearance (such as color and texture) may vary slightly from what is shown on your screen due to device settings.
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It is the customer’s responsibility to follow all care and usage instructions to maintain warranty eligibility.
Warranty Scope
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This warranty applies only to purchases made directly on thebeachhousedesign.com
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It does not apply to wholesale, reseller, or retail store purchases.
Need to file a claim?
Email us at support@bhd-imports.com with your order number, photos, and a description of the issue.