Refund policy
Return Policy
A) Received a Damage Box
- We do a very well protected package to your brand new furniture. But, if the package arrives damaged (dented, open boxes, crushed, etc.), note it to the delivery person and immediately send an e-mail to support@bhd-imports.com informing what happened and add some pictures of the box for our evaluation.
- Please, Do NOT OPEN delivered damaged boxes before our Evaluation. Otherwise, you will lose our warranty. We will inform you if it is secure to open your product.
- If we decide to exchange your product, we will send you a new box and will collect the first one.
B) Return of an unopened Box
- You can return an unopened product contacting support@bhd-imports.com, but this procedure will involve restocking fees(20%) and shipping costs.
- These procedures are only applicable over BHD Imports exclusive collections, It does not apply to third-party products.
C) Manufacturer Defect
- Any claim for defective merchandise must be open within 5 days from the date of receiving the order. After 5 days, there is no service agreement.
- To open a claim, contact us by e-mail at support@bhd-imports.com and informative details about your issue. It is required to send pictures clearly showing the defect or damage and the copy of your invoice.
- BHD Imports will determine what are the causes and will decide if will replace the full item or only will send a spare part to be replaced.
- You have to keep all packing materials to be eligible for a replacement/return.
D) Mistake Delivery
- If you receive a different item of what you have purchased, please contact us by e-mail at support@bhd-imports.com and fill for a return/exchange.
- But, if you liked the item delivered and want to keep it, just let us know and we will send the item originally ordered with a special offer.
Return Policy - Accent Pieces
- BHD only accept returns of Accent pieces like pillows, throws and mats if the merchandise has a manufacturing defects. Otherwise the it is a final sale.
Warranty
- Our General Manufacturer Warranty last 90 days from the date of receiving the order.
- Warranty is Manufacturer Defect Limited.
- If you bought your products during last 90 days and it has any issues that seem a manufacturing problem, please contact us to inform the problem and send us some pics. We will evaluate the situation and return to you.
- Wood products are subject to natural changes in color and slightly on dimensions, it is not a manufacturer defect.
- Minor imperfections like small cracks, knots, color variation, little warping are normal and not considered defects.
- Manufacturing defects are covered only in the event of proper use of the product as suggested in descriptions. (like Indoor / Outdoor)
- Products made of wood may have a restriction of exposure to excessive sun or rain, strong sunlight rays, too strong cold or hot temperature, fire, water, drinks, inappropriate cleaning, etc.
- Keep in mind that some details (color/texture) of the products when you look at the computer screen may look a little different than they appear.
- Any excessive exposure to weather can be prejudicial to furniture lifetime.
- It is the responsibility of the user to follow care instructions over the products.No warranty on cushions/covers as these items can be damaged due to
- No warranty on cushions/covers as these items can be damaged due to negligence of use.
- Warranty does no cover scratches, gouges, stains, heat marks, water marks, imprints, ink, marker, abuse, neglect, shrinkage, wrinkling, that cannot be considered as a manufacturing issue.Warranty does not cover negligence, overweight use, alteration, use in commercial establishments and any different utilization different from it is
- Warranty does not cover negligence, overweight use, alteration, use in commercial establishments and any different utilization different from it is an original purpose.
- This warranty applies to purchases made online at thebeachhousedesign.com, it does not cover purchases on a wholesale basis or brick & mortar stores.
Contact: support@bhd-imports.com